Find an answer in our knowledge base, or reach out to us directly
All systems operational
View status →Choose the support channel that works best for you
For Basic plan customers
Email Support
24-48 hour response time
Knowledge Base
24/7 access
Community Forum
Peer support
For Professional plan customers
Priority Email
12 hour response time
Live Chat
Business hours
Webinar Training
Monthly sessions
For Enterprise customers
Phone Support
24/7 availability
Dedicated CSM
Personal support
On-site Training
Custom sessions
24/7 - Response times vary by plan
Mon-Fri: 8am-8pm EST
Sat-Sun: 10am-6pm EST
Enterprise: 24/7
Emergency: After hours
Can't find what you're looking for? Submit a ticket and we'll help you out.
Everything you need to get your team up and running quickly
Over 500 articles covering every feature in the platform, grouped into 12 categories so you can find what you need fast.
Over 100 video tutorials covering basic to advanced features, with clear step-by-step walkthroughs.
Onboarding and certification programs built around specific roles, so each person learns what's relevant to them.
Monthly live sessions with our product team covering new features and taking questions from attendees.
We help you get set up and keep things running well from day one
Our implementation team works with you through setup, configuration, and go-live to make sure things go smoothly.
Typical Timeline: 4-8 weeks from kickoff to go-live, depending on complexity and integration requirements.
We move your existing data from your old system into SchoolBench Pro with no data loss and as little disruption as possible.
Need something specific? We can build custom features, integrations, and workflows that match how your school operates.
Enterprise customers receive 40 hours per year of custom development at no additional cost.
Useful links to help you get the most out of SchoolBench Pro
For serious issues that are stopping your school from operating normally
Available 24/7 for critical issues only