Frequently Asked
Questions

SchoolBench Pro is a school management platform that handles admin, communication, and academics in one place. It covers student records, attendance, grades, messaging, and much more — built for schools, teachers, students, and parents.

SchoolBench Pro works for schools of all sizes, from small private schools to large public school districts. Administrators, teachers, students, and parents each get their own view with the tools relevant to them.

Yes! SchoolBench Pro currently supports English, French, and Spanish, with plans to add more languages based on user demand. The platform automatically detects your browser's language preference but allows you to manually switch languages at any time.

We offer three main pricing tiers: Basic ($49/month for up to 100 students), Professional ($99/month for up to 500 students), and Enterprise (custom pricing for 500+ students). Each plan includes different features and support levels. You can save 20% by choosing annual billing.

Yes! We offer a 14-day free trial for all plans with full access to features. No credit card is required to start your trial. You can explore all features and decide which plan best suits your institution's needs.

Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you'll have immediate access to new features. When downgrading, the change will take effect at the start of your next billing cycle. We'll prorate any differences in pricing.

Yes, SchoolBench Pro is fully FERPA compliant. We take student privacy seriously and have strong security measures in place to protect educational records. We sign FERPA agreements with all partner schools and provide documentation on how we handle compliance.

We use industry-standard 256-bit SSL encryption for all data in transit and at rest. Our servers are hosted in SOC 2 compliant data centers with 24/7 monitoring. We run regular security audits, keep full backup systems in place, and have a dedicated security team watching for threats.

Only authorized personnel within your institution have access to your data based on the permissions you set. Our technical support team can only access your data when explicitly authorized by you for troubleshooting purposes. We never sell or share your data with third parties.

We offer multiple support channels: email for all plans (24-48 hour response), priority email for Professional plans (12 hour response), and phone support for Enterprise customers. All plans also include full documentation, video tutorials, and a community forum.

Yes. All new customers get onboarding training, including live webinars, recorded video tutorials, and written guides. Enterprise customers also get on-site training sessions. We run webinars when new features are released too.

Our extensive knowledge base and community forum are available 24/7. Enterprise customers have access to 24/7 emergency support. For critical issues outside business hours, Professional and Enterprise customers can use our emergency hotline.

Yes! SchoolBench Pro is highly customizable. You can configure grading scales, attendance policies, report cards, and more to match your school's specific requirements. Enterprise customers have access to additional customization options including custom fields, workflows, and branding.

SchoolBench Pro integrates with popular educational tools including Google Classroom, Microsoft Teams, Canvas, and more. We also provide APIs for custom integrations. Our integration library is constantly growing based on customer needs.

Yes! Parents receive their own login credentials to access a parent portal where they can view their child's grades, attendance, assignments, and communicate with teachers. The parent portal is available on both web and mobile platforms.

Implementation typically takes 2-4 weeks depending on your school's size and complexity. This includes initial setup, data migration, staff training, and testing. Our implementation team works closely with you to ensure a smooth transition with minimal disruption to your operations.

Yes. Our team has migrated data from most major school management systems. We work with you to map your existing data into SchoolBench Pro and make sure all historical records carry over correctly.

SchoolBench Pro is a cloud-based platform accessible through any modern web browser (Chrome, Firefox, Safari, Edge). No special hardware or software installation is required. We also offer native mobile apps for iOS and Android devices. An internet connection is the only requirement.

Yes! SchoolBench Pro offers native mobile apps for both iOS (App Store) and Android (Google Play). The apps provide full access to student information, attendance tracking, gradebook, messaging, and more. They support push notifications, offline mode, and biometric authentication (Face ID/Touch ID/Fingerprint).

Absolutely! Parents can download the app to track their child's progress, view attendance, check grades, communicate with teachers, receive announcements, and access important documents. Parents receive real-time push notifications for important updates like absence alerts or grade changes.

SchoolBench Pro connects with many platforms including: LMS systems (Canvas, Moodle, Blackboard, Google Classroom), SIS platforms (PowerSchool, Infinite Campus), video conferencing (Zoom, Microsoft Teams), email providers (Microsoft 365, Google Workspace), payment gateways (Stripe, PayPal), and SMS providers (Twilio). We also provide a full REST API for custom integrations.

Yes, SchoolBench Pro supports Single Sign-On (SSO) via SAML 2.0 integration with popular identity providers including Microsoft Azure AD, Google Workspace, Okta, and others. This allows users to log in using their existing institutional credentials. SSO is available on Professional and Enterprise plans.

SchoolBench Pro includes several smart tools: automated timetable scheduling that avoids conflicts, analytics for student performance and attendance trends, grade analysis with actionable insights, and report generation. These features are available on Professional and Enterprise plans.

Yes. SchoolBench Pro has a full RESTful API with 138+ controllers and 500+ endpoints covering all platform features. We provide SDKs for Node.js, Python, and PHP, along with detailed API documentation, webhook support, and rate limits based on your plan. API access is available on all paid plans.

Yes. School districts and educational groups can manage multiple schools or campuses from one account. Each school keeps its own data and settings separate, while district admins can pull reports across all schools. This is available on the Enterprise plan.

SchoolBench Pro offers extensive customization options including custom branding (logos, colors), custom fields for student/staff records, configurable workflows and approval processes, custom report templates, role-based permissions with 100+ granular actions, and custom email/SMS templates. Enterprise customers can also request custom feature development (40 hours/year included).

We offer different SLA guarantees based on plan: Essential (99% uptime), Professional (99.5% uptime), and Enterprise (99.9% uptime guarantee). Our actual uptime consistently exceeds 99.95%. We perform regular maintenance during off-peak hours with 48-hour advance notice. All plans include daily automated backups with 30-day retention.